At Mk Naturals, your satisfaction is very important to us. We take great care in producing and packaging our herbal and natural products. However, because our items are consumable supplements, special conditions apply for returns and refunds.
1. Eligibility for Returns
We only accept returns if:
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The product is unopened, unused, and in its original packaging.
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The return request is made within 7 days of receiving your order.
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The product was damaged or incorrect upon delivery.
To be eligible, please provide:
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Your order number.
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A clear photo of the item received.
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A brief description of the issue.
2. Non-Returnable Items
For safety and hygiene reasons, we cannot accept returns on:
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Opened or used capsules, powders, or herbal products.
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Products not purchased directly from www.mekisnaturals.co.ke.
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Promotional, clearance, or discounted items.
3. Refunds (If Applicable)
Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
If approved:
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Refunds will be processed within 5–10 business days.
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Refunds are made via the original payment method or store credit.
Please note: Shipping fees are non-refundable.
4. Exchanges (If Applicable)
We only replace items if they are defective or damaged.
If you need an exchange, email us at support@mekisnaturals.co.ke with your order number and details of the issue.
5. Damaged or Wrong Items
If you receive a damaged or wrong item, please contact us within 48 hours of delivery with photos and order details.
We’ll send a replacement at no extra cost or offer a refund if preferred.
6. Cancellations
Orders can be cancelled within 1 hour of placement, provided they haven’t been shipped.
Once dispatched, the order cannot be cancelled or modified.
7. Contact Us
For any returns, refund, or exchange queries, please contact our support team:
📧 support@mekisnaturals.co.ke
🌐 www.mekisnaturals.co.ke