At Mk Naturals, we value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard the data you share with us when using our website — www.mekisnaturals.co.ke — or interacting with our brand online or offline.
1. Information We Collect
We may collect the following types of information when you visit or shop with us:
a. Personal Information
- Full name
- Email address
- Phone number
- Shipping and billing addresses
- Payment details (processed securely through our trusted payment partners)
b. Non-Personal Information
- Browser type, device information, and pages visited
- Cookies and analytics data to improve user experience
2. How We Use Your Information
Your information helps us provide the best service possible. We use it to:
- Process and deliver your orders
- Send order updates and confirmations
- Respond to your inquiries or support requests
- Improve our website, products, and services
- Send occasional offers, wellness tips, or product updates (only if you opt in)
3. Data Protection & Security
We use secure servers, SSL encryption, and trusted third-party payment gateways to protect your information.
Your payment data is never stored on our servers.
Access to personal information is restricted to authorized staff only.
4. Cookies Policy
Our website uses cookies to enhance browsing experience and understand visitor preferences.
You can choose to disable cookies in your browser settings, though some parts of the site may not function properly without them.
5. Sharing of Information
We do not sell, rent, or trade your personal data to third parties.
We may share limited information only with:
- Trusted service providers (e.g., courier, payment, or analytics partners)
- Legal authorities if required by law
All partners comply with strict confidentiality and data protection standards.
6. Email & SMS Communication
By providing your contact details, you consent to receive transactional messages related to your orders.
You can unsubscribe from marketing emails or SMS at any time using the “unsubscribe” link or by contacting us directly.
7. Affiliate and Partner Links
Our website may contain affiliate links.
If you click or purchase through an affiliate link, we may earn a small commission at no extra cost to you.
These partners are screened for trust and quality, but Mk Naturals is not responsible for the privacy practices of third-party sites.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill your order, meet legal obligations, or resolve disputes.
9. Your Rights
You have the right to:
- Request access to your personal information
- Ask for correction or deletion of your data
- Withdraw consent for marketing communications
To exercise any of these rights, email us at support@mekisnaturals.co.ke.
10. Updates to This Policy
We may update this Privacy Policy from time to time.
Changes will be posted on this page with a revised “Last Updated” date.
11. Contact Us
If you have any questions or concerns about your data or this Privacy Policy, please contact us:
📧 support@mekisnaturals.co.ke
🌐 www.mekisnaturals.co.ke