FAQ

How do I place an order?

Browse the website, select the products you want, add them to your cart and proceed to checkout. Enter your correct contact and delivery information before completing your order.

Do you deliver across Kenya?

Yes. We offer several options depending on your location, including Jumia pickup, Matatu/Bus Sacco delivery and doorstep courier delivery.

Do you offer free pickup?

Yes. You can collect your order from our available pickup locations in Nairobi CBD, Kahawa Sukari.

Orders are normally available for collection the next day from 2 PM. Please wait for confirmation that your order is ready before visiting.

How much does delivery cost?

Delivery charges depend on your location, parcel size and delivery method.

Matatu/Bus Sacco delivery: typically around KSh 100–500.
Jumia pickup: charges depend on the selected pickup location.
Doorstep courier: charges depend on your location and parcel size/weight.

How long does delivery take?

Delivery time depends on your location and the selected delivery method. Once your order has been prepared or dispatched, we’ll provide the relevant collection or delivery information.

How can I track my order?

Visit our Track Your Order page and enter your Order ID together with the email address used during checkout.

If you’re having difficulty tracking an order, contact us on 0792203728

What payment methods do you accept?

Available payment methods will be displayed during checkout. Follow the payment instructions provided on the website and only make payments through our official payment channels.

What products does MK Naturals sell?

Our growing range includes herbal powders and extracts, fruit powders, superfood powders, capsules, vitamins, minerals and other wellness essentials.

How do I use your powders?

Directions vary by product. Please check the individual product page or packaging for the recommended method of use.

Many food powders can be incorporated into smoothies, juices, porridge and other foods or drinks, while botanical extracts may have specific serving directions.

How should I store powders?

Unless the product states otherwise, keep powders tightly closed in a cool, dry place away from direct sunlight and moisture.

Always use a clean, dry spoon or scoop.

Can I take several supplements or herbal products together?

It depends on the specific products, ingredients, amounts and the individual using them.

Check the labels carefully and avoid unintentionally taking multiple products containing the same ingredients. If you take medication, have a medical condition or are unsure about a combination, consult an appropriate healthcare professional before use.

Can I use your products during pregnancy or breastfeeding?

Suitability depends on the individual product. Do not assume that a product is suitable simply because it is herbal or natural.

If you are pregnant or breastfeeding, consult an appropriate healthcare professional before using supplements or concentrated herbal products.

Are MK Naturals products medicines?

Unless a particular product is specifically registered and presented as a medicine, our general wellness products should not be used as substitutes for medical diagnosis or treatment.

Information on our website is provided to help customers understand our products and is not a substitute for professional medical advice.

Do natural products work the same way for everyone?

No. Individual experiences can vary depending on the product, diet, lifestyle and the person using it. Follow the recommended directions and don’t exceed suggested amounts in an attempt to get faster results.

What if my order arrives damaged or incorrect?

Contact us promptly with your order details and clear photos or videos showing the problem where applicable.

Once the issue has been reviewed, we’ll arrange an appropriate replacement, return or refund according to our Returns & Refunds Policy.

Can I return a product if I change my mind?

Unopened and unused products may be considered for return subject to our Returns & Refunds Policy.

For hygiene and product-safety reasons, opened food products, powders, supplements and personal-care products generally cannot be returned simply because of a change of mind.

Can I cancel my order?

Contact us as soon as possible. If the order hasn’t been dispatched, cancellation may still be possible. Once dispatched, the applicable return process may need to be followed.

I don’t know which product to choose. Can you help?

Yes. Tell us what type of product you’re looking for and we can explain the available options and their intended uses so you can make an informed choice.

Call / WhatsApp: 0792203728
Customer Support: Monday–Saturday, 9:00 AM–6:00 PM