Last updated: September 2026

Welcome to MK Naturals. These Terms & Conditions apply when you browse our website, place an order, or purchase products from us.

By using this website or placing an order, you agree to these terms.

1. Products & Product Information

We aim to provide clear and accurate information about our products, including ingredients, sizes, directions for use, images and prices.

Product packaging, colour, appearance or presentation may occasionally differ slightly from images displayed on the website.

We may update product information, packaging, availability or our product range from time to time.

2. Wellness & Supplement Information

Information provided on our website is intended for general product and educational purposes and should not be considered medical advice, diagnosis or treatment.

Individual experiences with wellness products and supplements may vary.

If you are pregnant, breastfeeding, taking medication, have an existing medical condition, or are unsure whether a supplement or herbal product is appropriate for you, consult a qualified healthcare professional before use.

Always follow the directions and warnings provided with the product.

3. Orders

When you place an order, please ensure that your:

• Name and telephone number are correct.
• Delivery or pickup details are accurate.
• Products and quantities are correct.

Submitting an order does not guarantee availability. If an ordered product is unavailable, we will contact you regarding available options.

We reserve the right to cancel or decline an order where necessary, including cases involving incorrect pricing, unavailable stock, suspected fraud or an obvious website error.

4. Prices

All prices displayed on the website are in Kenyan Shillings (KSh) unless stated otherwise.

Prices may change from time to time.

The price applicable to an order is generally the price displayed when the order is placed, except where there is an obvious pricing or technical error.

Delivery charges, where applicable, may be added separately.

5. Payments

Orders must be paid using one of the payment methods made available during checkout or communicated by our team.

An order may be held until payment has been confirmed where payment is required before processing.

Never send payment to a number or account that has not been provided through our official website or customer-service channels.

6. Delivery Options

We offer several delivery and collection options depending on your location.

Free Pickup
Orders can normally be collected the next day from 2 PM from our available pickup locations in Nairobi CBD, kahawa Sukari

Jumia Pickup
Where available, orders may be delivered to a convenient Jumia pickup location. Applicable delivery charges may apply.

Matatu / Bus Sacco Delivery
Orders can be sent through available public-transport Saccos. Charges typically vary depending on the destination and parcel size.

Doorstep Delivery
Courier delivery may be arranged through available delivery partners. Charges depend on destination, parcel size and weight.

Delivery estimates are not guarantees. Delays may occasionally occur because of courier operations, transport disruptions, weather, incorrect customer information or circumstances outside our reasonable control.

7. Pickup Orders

Please wait for confirmation that your order is ready for collection before visiting a pickup location.

Customers should provide the relevant order details when collecting an order.

Orders that remain uncollected for an extended period may be returned to us or require new delivery arrangements.

8. Returns, Replacements & Refunds

If you receive a damaged, defective, incorrect or incomplete order, please contact us promptly with your order details and, where applicable, photographs or videos of the issue.

For hygiene, food-safety and product-safety reasons, opened or used foods, powders, supplements, cosmetics and personal-care products generally cannot be returned simply because of a change of mind.

Unopened products may be considered for return subject to their condition and our Returns & Refunds Policy.

Nothing in these terms is intended to remove rights available to consumers under applicable Kenyan law.

9. Order Cancellations

If you need to cancel an order, contact us as soon as possible.

An order that has already been dispatched may no longer be cancellable and may need to follow the applicable returns process.

10. Promotions & Discount Codes

Promotional offers, coupons and discount codes may have specific eligibility requirements, expiry dates or other conditions.

Unless expressly stated otherwise, promotions cannot necessarily be combined.

We may withdraw or correct a promotion where there has been an obvious error or misuse.

11. Website Availability

We work to keep the website accurate and accessible, but we cannot guarantee uninterrupted or error-free operation.

We may temporarily change, suspend or restrict parts of the website for maintenance, security or technical reasons.

12. Intellectual Property

Website content, including our branding, original photographs, graphics, product descriptions and other original materials, may not be copied, reproduced or used commercially without permission, except where permitted by law.

Third-party trademarks remain the property of their respective owners.

13. Privacy

Personal information provided when placing an order, contacting us or using the website is handled in accordance with our Privacy Policy and applicable data-protection requirements.

14. Changes to These Terms

We may update these Terms & Conditions when our products, services, delivery methods or legal requirements change.

The latest version published on this website will apply from its stated effective date.

15. Contact Us

If you have questions about these Terms & Conditions or an order, contact:

MK Naturals
Call / WhatsApp:0792203728/0796077030
Customer Support: Monday–Saturday, 9:00 AM–6:00 PM